Shipping Policy

1. Shipping Destinations

We currently ship to all addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). Wholesale and bulk orders across the UK mainland are prioritised for fast dispatch.

2. Shipping Costs

We offer FREE standard UK delivery on all wholesale orders over £500.

• Standard UK Delivery (2-3 business days): £9.99 or FREE on orders over £500
• Express UK Next-Day Delivery (1 business day): £19.99 (available on orders placed before 2pm Mon–Fri)
• Scottish Highlands & Islands, Channel Islands, and Northern Ireland: Standard rates apply, add 1–2 business days

3. Order Processing

All orders are processed within 24 hours (Monday–Friday, excluding UK bank holidays). Once your order has been placed, you will receive an order confirmation email with your order details and invoice.

Wholesale orders of 10+ units are prioritised for same-day dispatch if placed before 1pm on a working day. If we are experiencing a high volume of orders, shipments may be delayed by up to 1 additional business day.

4. Delivery Times

Standard orders are typically delivered within 2 to 3 business days from the date of dispatch. Express next-day delivery is available for UK mainland addresses.

• UK Mainland (Standard): 2–3 business days
• UK Mainland (Express): 1 business day (if ordered before 2pm)
• Northern Ireland / Scottish Highlands: 3–4 business days
• Channel Islands / Isle of Man: 3–5 business days

Please note that delivery times are estimates and not guaranteed. We are not responsible for delays caused by third-party shipping carriers, adverse weather, or unforeseen customs circumstances.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a fully trackable tracking number and courier name (Royal Mail, DPD, or Evri). You can use this tracking number to monitor delivery progress on the carrier's website.

Please allow up to 24 hours for the tracking information to become live on the courier's system.

6. Order Status

You can check the status of your order at any time by visiting our Track Order page, via your customer account dashboard, or by contacting our 24/7 UK support team directly.

7. Lost or Damaged Packages

If your order is lost or shows as delivered but has not arrived, or if the package arrives visibly damaged, please contact us immediately at support@buyzi.store or call/WhatsApp +44 7828 729295. We will open an investigation with the shipping carrier and resolve the issue as quickly as possible — typically within 2–3 working days for UK domestic claims.

For damaged items, please keep all packaging materials and photos of the damaged parcel and contents as these may be required for the carrier's claims process.

8. Contact Us

If you have any questions about our Shipping Policy, please contact our UK support team at:

📧 Email: support@buyzi.store
📞 Phone / WhatsApp: +44 7828 729295
⏰ Support Hours: 24/7 UK Support

Shipping support is provided by Buyzi Store (a trading name of KARIM MNP LIMITED), Company Number 16716792, registered in England & Wales.