Refund Policy

1. Our Commitment

At Buyzi UK, we want you to be completely satisfied with every Apple iPhone purchase. If you're not happy, our UK-based support team is here to help make it right quickly and fairly. This Refund Policy applies alongside our Return Policy and the statutory protections of UK consumer law.

2. Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Return request is submitted within 14 calendar days of UK delivery (Consumer Contracts Regulations)
• Items are returned in their original, unused, unactivated condition with factory seals intact
• Original retail packaging (Apple box, inner tray, and all inserts) is undamaged and included
• All accessories (charging cable, documentation, SIM tool etc.) are unused and included
• A valid proof of purchase (order number, order confirmation email, or invoice) is provided
• The iPhone has NOT been activated, iCloud-locked, carrier-locked, or linked to any third-party account

3. Non-Refundable Items

The following items and situations are non-refundable:

• Any iPhone that has been activated, used, or had its Apple factory seal broken (unless confirmed faulty under warranty)
• Opened software, digital downloads, eSIM activation codes, or digital gift cards
• Personalised, engraved, or custom-modified iPhones
• Clearance, final-sale, or "as-is" listings
• Outbound shipping costs — these are only refundable if we sent the wrong item or the item arrived damaged

4. Refund Process & Timeline

Once we receive your returned parcel at our UK fulfilment warehouse, our quality-control team will inspect the item. Refund inspection is usually completed within 2 business days of receiving the return.

1. We receive and log your returned item
2. Our team inspects condition, seals, accessories, and activation status
3. You receive an email confirming receipt and the approval or rejection decision
4. If approved, refund is issued to your original payment method
5. Funds appear in your account depending on your card issuer's processing schedule

Once your refund is approved on our end, it will be processed, and a credit will automatically be applied to your original method of payment within 3–5 business days. Debit cards and PayPal typically settle within 1–3 days, while credit cards can take up to 10 business days depending on your issuer.

5. Late or Missing Refunds

If you haven't received a refund yet, please complete all of the following checks before contacting us:

1. Check your bank account or credit card statement again — refunds can take longer to post than card authorisations
2. Contact your bank, card issuer, or PayPal — there is often a processing delay before a refund is officially posted and visible
3. Check your email spam folder for our refund approval and confirmation messages

If you've completed all of the above steps and you still have not received your refund, please contact our UK support team at support@buyzi.store or WhatsApp +44 7828 729295.

6. Partial Refunds

Partial refunds may only be granted in the following specific circumstances:

• Item returned with missing genuine Apple accessories or packaging components — a deduction of £15–£80 will apply depending on what is missing
• Item returned with cosmetic damage not present at the time of original shipment (scratches, dents, broken seals)
• Item returned outside of the 14-day window but still within a reasonable period — handled on a case-by-case basis

7. Refunds for Faulty / Warranted Items

If your iPhone develops a manufacturing fault within the Apple Limited Warranty period (1 year from purchase by default, up to 2 years with UK consumer law), we will either:

• Arrange a free-of-charge replacement via Apple UK's official service network, or
• Process a full refund including original UK shipping costs, at your election

All faulty-item returns inside the UK are covered by us — we will email you a fully pre-paid shipping label and cover all courier and Apple service fees.

8. Wholesale & Bulk Orders

Wholesale orders of 5+ units are covered by our separate Wholesale Terms & Conditions, which are agreed at the point of quotation. Typically, sealed wholesale stock carries a 7-day DOA (Dead-On-Arrival) exchange window only; returns for change of mind on wholesale orders are not accepted after factory seals have been broken. For more information, please ask your wholesale account manager.

9. Your Statutory Rights

This Refund Policy does not affect any statutory rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other UK legislation that cannot be excluded or limited. Goods sold to UK consumers must be as described, of satisfactory quality, and fit for purpose.

10. Contact Us

If you have any questions about our Refund Policy, or if you need to start a refund claim, please contact our UK team:

📧 Email: support@buyzi.store
📞 Phone / WhatsApp: +44 7828 729295
⏰ Support Hours: 24/7 UK Support

Buyzi Store is a trading name of KARIM MNP LIMITED. Company Number: 16716792. Registered in England & Wales.