Return Policy

1. Return Period

Our UK return policy lasts 14 calendar days from the date you receive your order (in line with the Consumer Contracts Regulations 2013). If 14 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

• The item must be unused, unactivated, and in the same condition that you received it
• Any factory seals, including Apple shrink-wrap, must be unbroken and intact
• The item must be in its original, undamaged retail packaging
• All accessories, manuals, charging cables, and documentation that came with the item must be included
• Proof of purchase (order number or order confirmation email) is required
• For unlocked iPhones, the device must not have been registered to any iCloud account or activated with a carrier

3. Non-Returnable Items

Certain items and scenarios are exempt from being returned, including:

• Opened, activated, or used Apple iPhones and accessories (unless defective under warranty)
• Custom-built or personalised items with engraved names or custom modifications
• Gift cards and digital voucher codes
• Any item marked as "Final Sale" or "Clearance — No Returns" at the point of purchase
• Wholesale bulk orders of 5+ units are covered under our separate wholesale terms (please contact support)

4. How to Initiate a Return (UK Customers)

To return your product from within the United Kingdom, please follow these steps:

1. Contact our UK support team at support@buyzi.store or +44 7828 729295 (WhatsApp available) to request a return authorisation (RA) number
2. Wait for our confirmation email with the return authorisation number and pre-paid UK shipping label (for eligible orders)
3. Package the item securely in its original packaging, including all accessories and paperwork
4. Write your RA number clearly on the outside of the parcel
5. Drop off at the designated UK courier (Royal Mail / DPD) using the label provided — we recommend keeping your proof of postage receipt

Returns shipped without a valid return authorisation number on the packaging or sent to the wrong address cannot be processed.

5. Return Shipping Costs

For defective, incorrect, or damaged items: We cover 100% of return shipping costs and provide a pre-paid UK shipping label.

For change-of-mind returns: You will be responsible for paying the return shipping costs. Original outbound shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed.

Return shipping for UK mainland customers typically costs £6.99 via Royal Mail Tracked 48. Items over £500 in value will require a tracked and insured service.

6. Processing Returns & Refunds

Once we receive and inspect your returned item (usually within 2 business days of arrival at our UK fulfilment centre), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3–5 business days. Please refer to our separate Refund Policy for more detailed information.

7. Exchanges

We only replace items if they are confirmed to be defective in manufacturing, damaged in transit, or sent in error. If you need to exchange an item for the same product (identical model, storage, and colour), please contact our UK support team first.

If you have simply changed your mind and would like a different iPhone model, you will need to return the original item for a refund and then place a new order separately.

8. Consumer Rights

Nothing in this Return Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection law. If the product you purchased is faulty, not as described, or not fit for purpose, you may be entitled to a refund or repair under UK law for up to 6 years from the date of purchase.

9. Contact Us

If you have any questions about our Return Policy, please contact our UK-based support team:

📧 Email: support@buyzi.store
📞 Phone / WhatsApp: +44 7828 729295
⏰ Support Hours: 24/7 UK Support

Returns correspondence is handled by Buyzi Store (a trading name of KARIM MNP LIMITED), Company Number 16716792.